Notes…
A process is a sequence of activities that lead to an intended and desirable result. Activities involve performing one or more tasks, each of which can be detailed in any numer of steps.
Example: online bookshop. Chained business models: Writer -> Publisher -> Bookshop -> Shipping company -> Reader.
Activities:
- Reader: Search for and find book.
- Reader: Buy book -> open account.
- Bookshop: Sell book -> take payment -> pick book -> send invoice -> package book.
- Bookshop: Send book -> order pickup.
- Shipping company: Deliver package -> pickup -> transport -> deliver.